FAQ'S
PRODUCT
Why Bamboo?
We are committed to the little ones and to the planet.
Bamboo it is the most sustainable fabric with unique natural properties.
Why it is Bamboo so great for babies?
We always recommend you our bambo fabric for your baby's sensitive skin due the antibacterial and hypoallergenic properties adding to its awesome buttery soft feel.
Bamboo vs Organic Cotton
While there will always be people with preferences for cotton, bamboo is overall more sustainable for the earth and better for your health as well. Due to its hypoallergenic qualities and less need for pesticides and fertilizers, it is more suitable for those with sensitive skin, like children or elderly.
- Minimal Crop Losses
- Bamboo Uses 1/3 less Water to Grow
- Bamboo is a Self-Replenishing Resource
- Bamboo is Stronger than Cotton
- Bamboo is Softer than Cotton
- Bamboo is More Absorbent and Breathable than Cotton
- Bamboo Smells Better and Stays Cleaner
How do I take care my Lilulila’s Bamboo baby clothes?
To maintain the quality of your bamboo clothes we recommend the following wash instructions.
Remember that Bamboo is a delicate fiber that doesn't like high temperatures.
- Wash cold (Max 30º)
- Do not tumble dry
- Iron if necessary
- Do not use softener
Sizing
Our size guides are general suggestions/guidelines. Lilulila cannot guarantee that your chosen size will fit the given size / age / height.
Please refer to the sizeguide on individual product pages, or contact us for additional assistance
Are your products in compliance with testing standards?
Our premium Bamboo Fabricis Oeko-Tex 100 Class 1 Baby certified,which means products are free from any harmful chemicals or substances.
Are the zipper nickel free?
Absolutely, Yes! We only use nickel-free and lead-free metal snaps in our products.
ORDERS
What are the delivery times?
We strive to ship all orders, both domestic and international, within 1 business day of your purchase! Standard shipping will take 2-5 days for your package to reach to you depending on your location.
Tracking my order?
When you place an order, we will send you the order confirmation with the courier's tracking number for you to monitor the status of your order.
What payment methods do you accept?
We accept all major credit cards, Paypal, Afterpay, Apple Pay, & Google Pay.
Can I order a gift card?
Yes! Gift cards are available for purchase here.
All gift card purchases are final and non-refundable.
Gift cards are digital.
The gift card is redeemed at checkout using the code given. Gift card amounts can be used in one purchase or multiple purchases.
How Can I use a Coupon Code?
All coupon codes must be rendered at checkout. Onecoupon code per transaction. You cannot stack multiple coupons or combine them in a single transaction. Coupon codes are only valid at checkout and we will not price adjust coupons if they were not used. You are welcome to use it on your next order.
SHIPPING
How much does the shipping cost?
You can find shipping rates here
What are the delivery times?
We strive to ship all orders, both domestic and international, within 1 business day of purchase! Standard shipping will take 2-5 days for your package to reach to you depending on your location.
Where do you ship to?
Lilulila offers worldwide shipping.
If you can't find your country, please contact us: hello@lilulila.com
EXCHANGES & RETURNS
I wanto to exchange my product?
We currently do not accept exchanges, due to tracking issues. If you need a different size, color, etc, please return your original order for a refund and place a new order.
What is the return period?
You have 30 days to return the purchased items. Please ensure that the items have all original labels and tags attached and that they are unworn, unwashed and undamaged.
Email us at hello@lilulila.com
We will send you instructions on how to send the products back to us. Please note that returnsmust be paid by you. Lilulila does not cover the return cost.
All items must be returned new, unused and in original packaging
The item I received is defective. What do I do?
We stand behind our products 100%. While we strive to send perfection, these are made by hand and mistakes can happen.
Claims for defective items must be initiated within 15 days of receiving it and product returned to us within 14 days of purchasing.
If you believe you have received a defective item, please contact us at hello@lilulila.com
Once received by our warehouse, returned items are processed within 10-15 working days
Secure transactions
Transactions are handled with bank-grade security.
Simple checkout
Our secure checkout is quick and easy to use.
Get in touch
Have questions? Get in touch with us at any time.
