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Questions about a size, an order on its way, or a return? A real person reads every message and gets back to you - no endless forms, no canned replies.
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Customer care
hello@lilulila.com
For orders, sizing, care and any everyday question. We reply within 24-48 working hours.
Returns & exchanges
returns@lilulila.com
Start your return with your order number. You have 30 days, and if the mistake is ours, we cover the return shipping.
Prefer to write to us here?
A real person replies, not a bot - usually within 24-48 working hours. If it's about an order, add the number to speed things up.
Response time
Email and social: within 24-48 working hours. Most of the time, the same day.
Social · quick reply
DM us on Instagram or TikTok for quick questions: @lilulila.
Size questions?
Before writing, try the size guide - we tell you what to order by age and height.